|Trading names (if different)
|Thomas W Smith Ltd (holding company)
|Bushey Heath, St Albans
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the property redress scheme to consider without our final viewpoint on the matter).
In the first instance your complaint should be sent by email/post to:
Name: Mark Saville
Position: Sales Director
Address: 3 London Road, St Albans, Herts AL1 1LA
What will happen next?
0333 321 9418
Please note the following:
You will need to submit your complaint to The Property Redress Scheme within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Redress Scheme requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.